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Customer Journey (2025) — Definition, 7 Stages and Examples

Customer Journey (2025) — Definition, 7 Stages and Examples

| Apr 18, 2025 | Brainstorming, Buyer's Journey, Buying Center, Customer Experience, Customer Journey, Customer Journey Map, Customer Journey Mapping, Decision-Making Unit, Goal-Setting, ICE, Impact Effort Matrix, Loyalty, Persona, Prioritization Frameworks, Root-Cause Analysis, Service Blueprint, SMART Framework

A Customer Journey is the complete journey your customer takes – from initial need to loyal ambassador. 80% of customers value the experience with your company as much as your product itself. But let’s face it: for most organizations, that journey is a...
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